Privacy Policy

Last updated: April 2026

At Strictly Scented, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website — including placing orders, subscribing to newsletters, or using any of our services.

This website is hosted by Squarespace. References to "we", "us", or "our" mean Strictly Scented. References to "Squarespace" mean Squarespace Inc., our website hosting and ecommerce platform provider.

1. Information We Collect

Website Visitors This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs this data to run the website and to protect and improve its platform and services. You can read more about how Squarespace uses your data in their Privacy Policy.

Customers When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

Customer Accounts If you create a customer account on this website, we collect personal information to improve your checkout experience and customer service. This information may include your billing and shipping address(es), details about your orders, email address, name, and phone number.

Form Submissions When you submit information to this website via a webform (such as a contact form), we collect the data requested in order to track and respond to your submission.

Analytics This website collects personal information to power our site analytics, including information about your browser, network, and device; web pages you visited prior to coming to this website; and your IP address. This may also include details about your use of this website such as clicks, internal links, pages visited, scrolling, searches, and timestamps. We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Security Information We collect IP addresses and other relevant data to ensure the security of our website and protect against malicious activity.

2. How We Use Your Information

We use the data we collect to:

  • Process orders — We manage order processing, shipping, and invoicing for all purchases. Payment details are securely processed through trusted payment providers.

  • Ship your order — We share your details with our shipping carrier(s) to deliver your order to you.

  • Communicate with you — We send order confirmations, shipping updates, and (where you have opted in) promotional emails.

  • Manage customer accounts — To improve your checkout experience and customer service.

  • Security & fraud prevention — To protect our website and your personal data from unauthorised access.

  • Improve site functionality — To enhance your browsing and shopping experience and improve site performance.

  • Analytics — To track site usage and performance data and make informed business decisions.

  • Backup & recovery — To safeguard your data through regular backups in case of emergencies.

3. Cookies and Tracking Technologies

This website uses cookies and similar technologies — small files or pieces of text that download to your device when you visit a website or app.

  • Necessary cookies are always used. These allow Squarespace, our hosting platform, to securely serve this website to you.

  • Analytics and performance cookies are used on this website to view site traffic, activity, and other data, only when you acknowledge our cookie banner.

For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

You may manage your cookie preferences through your browser settings. However, disabling cookies may impact certain functionalities of our website.

4. Data Sharing and Third-Party Providers

We do not sell or rent your personal data. However, we share your information with trusted third parties where necessary to provide our services:

Squarespace We provide your information to Squarespace, our website hosting and ecommerce provider, so they can provide website and store services to us and help us manage our relationship with you.

Payment Processing Our payment processor(s) will collect payment information from you at checkout. We do not store your full payment details. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API.

Shipping and Fulfilment Your order details are shared with our third-party logistics (3PL) partner and/or shipping carriers to ensure successful fulfilment and delivery of your order.

Emails We provide your contact information to Squarespace, our email service provider, so they can send order, account, and (where applicable) marketing emails on our behalf.

Legal Compliance We may disclose your information to comply with legal requirements or respond to lawful requests by public authorities, including under Australian law.

5. Emails

Order and Account Emails We may email you with messages about your order or account activity — for example, to confirm a purchase, advise that your order has shipped, or notify you of account changes. It is not possible to unsubscribe from these messages.

Marketing Emails If you have opted in to receive marketing communications, we may send you promotional emails. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email.

Abandoned Cart Emails If you enter your email address at checkout but do not complete your purchase, you may receive an automated reminder email. You can unsubscribe from these messages at the bottom of the email.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including meeting our legal and accounting obligations under Australian law.

7. Security

We implement robust security measures to safeguard your personal information. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights (Australian Privacy Act)

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you

  • Request that we correct inaccurate or out-of-date information

  • Request deletion of your personal information (subject to our legal obligations)

  • Opt out of marketing communications at any time

  • Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to access, update, or delete your personal information, please contact here.