Privacy Policy

Effective Date: 29/09/2024

At Strictly Scented, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, including placing orders, subscribing to newsletters, or using any of our services.


1. Information We Collect

We collect various types of information when you use our website, including:

  • Personal Information: Your name, email address, billing and shipping address, payment details, and phone number when you place an order.
  • Account Information: If you create an account, we collect login credentials and purchase history.
  • Form Data: Information submitted through any forms on the site.
  • Cookies and Tracking Data: We collect anonymous data on how you interact with our site, such as your IP address, device type, and browsing behavior.
  • Security Information: We collect IP addresses and other relevant data to ensure the security of our website and to protect against malicious activities.

2. How We Use Your Information

The data we collect is used to:

  • Process Orders: We manage order processing, shipping, and invoicing for all purchases made through our store. Payment details are securely processed through trusted payment providers.
  • Communication: We send order confirmations, updates, and promotional emails to users who opt-in to receive such communications.
  • Security & Fraud Prevention: We use security measures to protect our website and your personal data from unauthorized access and malicious activities.
  • Improve Site Functionality: We enhance your browsing and shopping experience by providing personalized features and improving site performance.
  • Analytics: We track site usage and performance data to optimize the overall user experience and make informed business decisions.
  • Backup & Recovery: We ensure your data is safeguarded through regular backups and recovery mechanisms in case of emergencies.

3. Data Sharing and Third-Party Providers

We do not sell or rent your data. However, we share your information with trusted third parties when necessary to provide services, such as:

  • Payment Providers: Your financial information is securely processed through third-party payment processors. We do not store this information.
  • Shipping and Fulfillment: Your order details are shared with our third-party logistics (3PL) partner to ensure successful fulfillment of your order.
  • Service Providers: We engage trusted third parties to assist with website functionality, performance, and security. These providers are compliant with privacy regulations.
  • Legal Compliance: We may disclose your information to comply with legal requirements or respond to lawful requests by public authorities.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including meeting legal and accounting obligations.


5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You may manage your cookie preferences through your browser settings. However, disabling cookies may impact certain functionalities of our website.


6. Security

We implement robust security measures to safeguard your personal information. While we strive to protect your data, no system is completely secure, and we cannot guarantee the absolute security of your data.


7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications at any time by following the unsubscribe link in our emails.
  • Request a copy of the data we hold about you.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.


10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Orders@strictlyscented.com.au