Frequently Asked Questions

What are your candles made from?

Our candles are made from 100% natural soy wax.

Where are your candles manufactured?

All our candles are made in Australia.

Do you ship internationally?

We do ship to select internation countries, the list can be found here.

Do you offer refunds/returns?

We make sure to comply with Australian Consumer Law and our full return policy can be found here.

Is it normal for the candle to be bumpy/rough after burning?

This is common for soy wax candles and is due to the hot wax cooling at different rates. It’s also a sign that your candle is made from 100% soy wax.

Why is my candle tunnelling?

If a soy wax candle isn’t burnt long enough on the first burn, it can create a tunnelling effect due to the entire surface not melting at the same rate. To prevent this, make sure you burn the candle long enough the first time that the entire surface can melt evenly. Read more of it here.

What payment methods do you accept?

We accept all major credit cards, PayPal and digital wallets such as Apple Pay/Google Pay.